Block llp Privacy Policy
Block LLP • Effective Date: September 8, 2026
This Privacy Policy (“Policy”) explains how Block LLP (“we,” “us,” or “our”) collects, uses, discloses, and maintains the personal information we collect from you through our website (blockinjury.law), SMS text messages, telephone calls, email, and in-person interactions.
This Policy does not cover the personal information of our job applicants, employees, or contractors processed for human resources and employment purposes. For questions about HR-related privacy, please contact us at privacy@blockllp.com.
Individuals who require this Policy in an alternative format may request one by contacting privacy@blockllp.com. Certain terms used in this Policy carry the meanings given to them under the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the “CCPA”)
I. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information. We may not have collected every category from every individual.
Identifiers
- Real name, alias, postal address, email address, and telephone number
- Unique personal identifiers, such as a device identifier, user ID, or pseudonym
- Online identifiers and IP addresses
- Account usernames and login credentials
Internet or Electronic Network Activity
- Device information collected when you access our website
- Usage details, including pages viewed, time spent, and interaction patterns
- Information you submit through website forms
- Chat history from interactions with our automated chat tools
- Call-back requests and inquiry details
- Technical metadata, such as browser type, operating system, and mobile device identifier
Categories Described in California Civil Code § 1798.80
- Signature, telephone number, passport number
- Driver’s license number and state identification card number
- Financial information, such as bank account, credit card, or debit card numbers
- Health and treatment information relevant to your legal matter
Professional and Employment-Related Information
- Job title, position, employment status, and employment history
- Business email address and professional contact information
Commercial Information
- Records of services considered, requested, or obtained, and related preferences
Geolocation Data
- General location derived from your use of our website or your IP address
- Location information associated with visits to our offices
Biometric Information
- Facial-recognition data captured by our office security systems, where applicable
Sensory or Surveillance Information
- Video surveillance of our offices and other physical locations, including AI-enabled security systems where applicable
Inferences and Profiles
- Information about your preferences, characteristics, and behavior
- Case-evaluation inferences drawn from the information you provide
Other Information You Provide
- Details about your legal matter, injuries, or claims
- Insurance, employment, and financial information relevant to your case
- Medical records, diagnostic reports, and treatment information
We do not collect or process “sensitive personal information” (as defined by the CCPA) for purposes other than those permitted under Cal. Code Regs. tit. 11 § 7027(m). If the information you provide pertains to someone else, you are responsible for informing that person of the contents of this Policy.
II. Sources of Personal Information
We collect personal information from the following sources:
Directly From You
- When you complete an intake or contact form on our website
- When you call us or send us an email
- When you opt in to receive SMS communications
- When you interact with our chat tools or “Call Us” feature
- When you provide information for a case evaluation
From Third Parties
- Service providers, including IT, security, analytics, and SMS vendors
- Medical providers and insurance companies
- Referral partners and other law firms
- Marketing and advertising partners
Automatically and Indirectly
- Through cookies, pixel tags, and similar technologies on our website
- Through logging and analytics tools, such as Google Analytics
- Through office surveillance systems
- Through SMS delivery receipts and engagement data
When you visit blockinjury.law, third parties such as Google may use cookies and similar technologies to collect information about your online activity over time and across other sites. For more on Google’s practices, see https://policies.google.com/technologies/partner-sites. You can adjust your browser settings to delete or disable cookies, though doing so may limit certain website features.
III. How We Use Your Personal Information
Core Legal Services
- Providing legal representation and evaluating your case
- Preparing case documents, such as demand letters, pleadings, and settlement proposals
- Communicating about case status, settlement offers, and outcomes
- Referring your case to other attorneys or partners where appropriate
Communications and Marketing
- Responding to your inquiries and providing client service
- Sending case updates, appointment reminders, and billing notifications
- Sending marketing messages about our legal services
- Delivering firm news and updates
- Conducting SMS marketing where you have opted in
Website and Service Improvement
- Personalizing your digital experience
- Understanding how visitors use our website
- Improving website features and troubleshooting technical issues
Legal and Compliance
- Complying with applicable laws and regulations
- Responding to legal process, subpoenas, and court orders
- Protecting and defending our legal rights
Security and Fraud Prevention
- Detecting and preventing fraud and unauthorized activity
- Protecting the security and integrity of our systems
- Protecting the rights, property, and safety of our clients, personnel, and firm
IV. How We Share Your Personal Information
Sharing With Service Providers
We share personal information with vendors who support our business, including:
- IT and software providers (practice management, CRM, analytics)
- Communication platforms: Amazon Web Services (AWS) End User Messaging, HubSpot, and RingCentral
- Payment processors and billing vendors
- Chat and client-intake technology providers
- Security and monitoring vendors
- AI-enabled case analytics and demand-preparation vendors
These service providers are bound by contractual confidentiality obligations and may use your information only to provide services to us.
Sharing for Business Purposes
- Other law firms when we refer your case, with your consent or as necessary
- Insurance companies, to process your claim
- Healthcare providers, to obtain medical records
- Expert witnesses and consultants, for case evaluation
“Sales” or “Sharing” Under the CCPA
Under California law, sharing information with partners for targeted advertising may be considered a “sale” or “sharing.” We do not sell your personal information for money. We may “share” the following categories with marketing and advertising partners: identifiers and online-activity data; inferences about your interests; commercial information; and geolocation data. You have the right to opt out of this sharing (see Section VII).
The categories disclosed or “shared” above exclude text-messaging originator opt-in data, SMS consent, and any telephone number collected for SMS. This information is never sold, shared, or disclosed to any third party or affiliate for their own marketing purposes.
Sharing for Legal Compliance
- In response to court orders, subpoenas, or legal process
- To law enforcement or government authorities
- To a potential buyer in connection with a merger, acquisition, or sale of assets
V. SMS-Specific Terms
VI. Retention of Personal Information
We retain personal information for as long as necessary to provide legal services, comply with applicable laws, respond to legal process, protect our legal rights, and maintain accurate records of your matter. Specific retention periods include:
- Case-related documents: per California legal retention rules (typically 4–7 years after a case closes)
- SMS opt-in records: 4 years from last interaction
- Marketing consent records: 4 years from last interaction
- Website analytics: 26 months
- Email communications: duration of the matter plus 4 years
We may retain information for a longer period where required by law or where necessary to resolve disputes.
VII. California Consumer Privacy Rights and Choices
If you are a California resident, you have the following rights regarding your personal information:
- Right to Know: request the categories and specific pieces of personal information we have collected, along with sources, purposes, and the categories of third parties with whom we share it (up to twice per 12-month period)
- Right to Access: request specific pieces of personal information we have collected about you
- Right to Correct: request correction of inaccurate personal information
- Right to Delete: request deletion of personal information, subject to legal exceptions
- Right to Portability: request that your personal information be transferred to another business or person
- Right to Opt Out: opt out of the “sale” or “sharing” of your personal information for targeted advertising
- Right to Non-Discrimination: you will not be discriminated against for exercising these rights
How to Submit a Request
Email privacy@blockllp.com or call 818-714-0655. Your request must include enough information for us to verify your identity and to understand and respond to the request. We will respond within 45 days, or within 90 days where additional time is needed, and will explain any denial.
Opting Out of “Sharing” for Advertising
You may opt out by using the “Do Not Sell or Share My Personal Information” link in the footer of our homepage, by replying STOP to any SMS, by calling 818-714-0655, or by enabling the Global Privacy Control (GPC) in your browser, which we honor. Opting out does not restrict our use of your information to provide legal services or for other permitted business purposes.
VIII. Third-Party Websites and Links
Our website may link to other websites that are not governed by this Policy. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information, and access them at your own risk.
IX. Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it promptly.
X. Complaint Process
If you have a complaint about our privacy practices, SMS communications, or use of your personal information, you may contact us as follows:
- Email: privacy@blockllp.com
- Phone: 818-714-0655
- Mail: Block LLP, 2101 W. Burbank Blvd, Burbank, CA 91506
Please include your name and contact information, a description of the complaint, relevant dates, and any supporting materials. We will acknowledge and respond to your complaint within 10 business days.
California residents may also file a complaint with the California Attorney General at https://oag.ca.gov/consumer/ccpa.
XI. Global Privacy Control and Opt-Out Signals
We honor the Global Privacy Control (GPC) and other universal opt-out signals where required by law. Enabling GPC in your browser is treated as a request to opt out of the “sale” or “sharing” of your personal information. Because there is no uniform standard for “Do Not Track” signals, our website does not currently respond to them.
XII. Changes to This Policy
We may update this Policy at any time. When we do, we will revise the Effective Date above. We encourage you to review this Policy periodically for the latest information about our privacy practices.
XIII. Contact Us
For questions about this Policy or our privacy practices, including SMS-related questions, contact us at:
- Email: privacy@blockllp.com
- Phone: 818-714-0655
- Mail: Block LLP, 2101 W. Burbank Blvd, Burbank, CA 91506
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